Exchange and return of goods

According to Art. 25 of the Law of the Russian Federation "On Protection of Consumer Rights": within 14 days, not counting the day of purchase, you have the right to exchange goods of good quality for the same if it does not fit in shape, size, style, color, size or configuration. The exchange is made in case the goods sold were not in use, its presentation, consumer properties, seals, factory labels, as well as the commodity or cash voucher are preserved.

We would like to draw your attention that when ordering technically complex goods that are included in the list of goods not subject to return or exchange, approved by the Government of the Russian Federation of November 10, 2011 No. 924. Those. You cannot return the device due to “Dislike”, except for cases of malfunction detection (goods of inadequate quality). A product of inadequate quality is a product that has significant flaws or defects.

If the refund will be made by credit card or in cash, you should have with you:

Filled "Application for refund" on a bank card or in cash

ATTENTION! The refund amount and the reason is filled in at the place of issue

- Sales receipt + cashier's check

- Passport

- Power of Attorney from the organization

If the refund will be made through the bank:

Return invoice, TORG-12 from your company, which paid the bill (invoice with the paintings of the head and seal of the company)